Terms and conditions

In using this website you are deemed to have read and agreed to the following terms and conditions:

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: "Client", “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. "The Company", “Ourselves”, “We” and "Us", refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing European Law. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

EuroskateShop.ie is operated from Denmark by Euroskateshop ApS and is part of the Danish company KiteDanmark ApS CVR-number: 32564933, Kanalholmen 1, 2650 Hvidovre, Denmark.

Get in touch with EuroskateShop by phone +353 1 223 8024 or E-mail: sales@euroskateshop.com

The following terms and conditions are valid for sale apply to purchases of goods on EuroskateShop.ie for delivery in Irland.

EuroskateShop receives payment with VISA, Mastercard, American Express and PayPal. Payment will only be withdrawn from your account when the item is shipped, and you have received a tracking number by E-mail.

EuroskateShop encrypts all your card information with the so-called SSL (Secure Socket Layer) protocol. This means that unauthorized persons cannot read your card number or other information during the transaction with PBS.

Any additional costs for eg. Shipping or payment fees will be shown immediately before your payment. If you choose to pay via PayPal, fees may be charged by the provider who are outside EuroskateShops custody.
Please contact our customer service or the provider to be informed if your order may be added to an additional fee if you choose PayPal as the payment method.

How to shop at EuroskateShop

To make a purchase at EuroskateShop, go through the one-checkout system.

1. Find the item(s) you want and put them in the shopping cart, then go to check out
2. Enter your personal information
3. Select shipping and payment method
4. Accept our terms and conditions
5. Check if all information is correct and approve the purchase

The amount will be withdrawn when the goods are shipped from EuroskateShop. We can never withdraw a larger amount than you have approved at the time of purchase.

The webshop is open 24 hours a day, but it may happen that we close the store for a short while due to the maintenance of the site. You can only make purchases when the store is open and available.

You can change the items in your shopping cart until you confirm your order. Once your have placed your order it is not possible to change the delivery address or the items in the cart.

You are required to provide the correct address, mail and phone number for the delivery. Euroskateshop reserves the right to withhold or cancel any order with incorrect shipping information. It is the costumer's own responsibility to inform the shipping company of any incorrect shipping information.

Your receipt for the purchase

Once you have ordered an item with us, you will receive a receipt per E-mail that acts as our confirmation of receipt of your order. However, a binding purchase agreement has only been made once you have received this order confirmation from us. Remember to check your spam filter and add our email to your contacts to be sure to receive ongoing emails about shipping etc.

Is it not possible for you to log in to our website and see your order, please contact customer service and receive a copy of your order order confirmation, simply send an E-mail to sales@euroskateshop.com

Bank details

IBAN: DK6650740001262740
BIC/SWIFT: JYBADKKK

Denmark
Kanalholmen 01,
2650, Hvidovre

To get your item delivered you must pay a freight. The freight is from €2,95 if you choose GLS.
Orders above €90 is free shipping.

Delivery

If your order contains stockholder products, all orders purchased before 3 p.m. usually shipped the same day. Normal delivery is four to six business days after order delivery. In the case of goods that are out of stock you will be contacted with a new delivery-date per. mail.

Your items are shipped from our warehouse in Denmark and due to weekends and Holidays in Denmark, the shipping date can be delayed. Please check the website about information for closed days at the warehouse. We will send your order on the first Business Day after order date.

365 Days of Withdrawal rights

When you shop online, you usually have 14 days of cancellation, where you can inform us that you have regretted the purchase and returned the item to us. At EuroskateShop.ie we provide an additional service for our customers, which means you have a total of 365 days to cancel your purchase. The cancellation right will run from the day you receive the item. If the deadline expires on the weekend or Holiday, it is the first following Business Day that counts.

To make use of the right of withdrawal, you must provide us with an unambiguous statement within 365 days of receipt of the goods. You inform us about this by writing an email to sales@euroskateshop.com and then return your item to us.

We note that the item you return to us must be unused and in a closed container before you can use the right of withdrawal. The right of cancellation therefore lapses if you use the goods in a manner that significantly reduces the value of the product.

Order items and pre orders are not covered by the cancellation right. If we order a particular item home to you from a manufacturer, with your consent, you cannot undo the purchase.

Note!:

You may lose the right to return the purchase price or parts thereof if the value of the item is impaired because;

• You really have taken the item in use
• it has been damaged while you were responsible for it (this also applies to shipping on return, please pack the goods securely before sending them back to us).
• You have handled the item differently than necessary
• You have not followed restrictions in the right of withdrawal, such as sealing, sealing, etc. (If in doubt, please contact our customer service).

 

Return

If you have changed your mind about a purchase or want another size or color, you are welcome to return your package. You can return your products to our DK-Address. Your return package is not under our liability until it has been received at our warehouse. If you choose to return a package, the total cost of returning a package will be  6€ (Shipping and administration fee is included in the price). The amount will be in your care again within 10 business days.

The only cost you have when you regret, is the postage to send the item back to us.

If you would like to take advantage of our return service, just follow our return-guide.

If you do not use the above return-guide, you are responsible for your goods until they are registered on our inventory. Therefore, remember to ask the delivery center for a receipt when you ship your package.

Note! We do not receive packages sent per. COD.

Returns of major purchases

Returns for larger purchases over 700 EUR apply below:

For purchases over 700 EUR, the Danish Buying Law for Internet Trading is used. That is, 14 days full return on unopened seals and products not taken into use. If you buy for more than 700 EUR, you do not have 365 days full return, as you have at all other purchases on the website.

Partial deliveries

If your order consists of more products, we will usually send your order together. If one of the ordered products cannot be shipped within our normal delivery period, we will contact you to agree on a new delivery period. For the sake of the costs we cannot offer to pay for partial delivery in all cases, but we will strive to find a satisfactory solution for both parties.

Backorders

If an order cannot be shipped within the agreed delivery period, we will contact you to inform you, if possible, of a new delivery date. If you wish to cancel the order, then we just regret that we have not been able to comply with our agreed delivery deadline.

Cancellation of orders

EuroskateShop may cancel your order if it is not possible to deliver the ordered item. You will be informed if such a situation should occur. Any payment or reservation made on a payment will be canceled or returned.

When you trade with EuroskateShop.ie agreements are entered in English

Service

Services such as "stunt scooter assembly" or "custom scooter assembly" are not refundable nor the product that is subject to the service. The general right of return and return conditions are waived when purchasing this type of service.

Unclaimed packages

If a package is not picked up at the parcel shop within the applicable time limit and is thereby returned to us, a return fee of 11,95 € will be charged. If shipping fees were paid for the delivery of goods, these will also not be refunded.

Your purchase with us is covered by the Purchase Act, which means that you can either get a defective item repaired, exchanged, money back or refusal in the price, depending on the specific situation. You have by the law a 24-month warranty.

Obviously, it is a requirement that the complaint is justified and that the defect has not arisen due to incorrect use / operation or maladministration.

To report a complaint to us, follow this guide.

By complaint, always means that you as a consumer must contact us within a reasonable time. That is, you must advertise a shortcoming as soon as possible after it is discovered and no later than 2 months after the error has been discovered.

EuroskateShop stands for all costs of a legitimate claim according to the law. However, it is important that you follow our guide contained above to comply with our terms of complaint.

Products that are water resistant are not waterproof. Therefore, they cannot withstand direct contact with water. Products that are water resistant follow normal guidelines in accordance with the Purchasing Act and are therefore not covered if external damage is inflicted on the product. Therefore, no form of coverage is provided for products subject to fluid damage.

We offer discount codes on a regular basis in connection with our marketing. These codes are valid only for limited periods and may be subject to special conditions. These conditions are clearly stated. These discount codes may be associated with specific products, selected customers, categories or brands.

When using a discount code, you must purchase for the minimum amount to use this if there is one. You cannot get a lost discount code after the order is placed. Only one discount code can be used per. order.

The discount codes are not personal and can be used by the holder. The discount codes have no contact value and cannot be redeemed for cash, receipts or similar.

In the event of fraud or in case of suspicion of illegal activity in redeeming discount codes, we are entitled to cancel the discount code, to cancel the order on which the discount code is used or blocked for your option to shop at EuroskateShop.ie

When you visit EuroskateShop.ie, we collect information that we later use to improve your user experience and to support our marketing.

Here you can read about the information we collect, how we treat the information, what we use them, who has access to the information, and how to contact us. cookies and privacy policy.

The collection of personal customer information at EuroskateShop.ie takes place within the framework of existing legislation and the EU's general data protection regulation (GDPR).

EuroskateShop.ie automatically detects IP address as well as data relating to your movements between different pages and services on the website. If you log in or sign up for our newsletter, we also register this, so we can make it easier for you next time you visit our site.

In this regard, we use various analytical tools, such as Google Analytics, that help us collect statistics about the use of EuroskateShop.ie and make it a better experience for you.

The purpose of collecting information addresses different areas. See below:

• Liabilities. To fulfill our commitment to you as a customer or user of our service - such as purchase, invoicing, customer service and customer account.
• Customer service. To perform customer service through your customer account, email, chat or phone. Answer questions related to your order or past orders, correct mistakes and guide you as a customer.
• Marketing. To provide inspiration, product offerings / services and personal recommendations via web, E-mail, SMS, direct mail, phone and through third party marketing.
• Customer experience. To improve customer experience through interaction with KiteDanmark, such as personalizing your experience at EuroskateShop.ie developing new features, services and products. This also includes managing, protecting, operating, and maintaining our websites, system administration and security, and agreeing aggregated statistics on use of the site, purchasing and improving understanding of our customer's preferences.
• Fraud and risk. To prevent fraud and carry out risk assessment.
• Legislation. To comply with applicable EU legislation.

To enter into an agreement with us at EuroskateShop.ie, we need the following information:

Name
Address
Phone number
E-mail address

We make the registration of your personal information for delivering the item to you.

Personal data are registered at EuroskateShop.ie and stored for five years after which the information is deleted.

When collecting personal information through our website, we ensure that it is always done by giving your explicit consent so that you are informed of exactly what information is collected and why.

The Director of EuroskateShop.ie have access to the information that is registered about you.

We do not store customer information encrypted.

We do not transmit customer information encrypted.

Information provided to EuroskateShop.ie is not disclosed or sold to third parties in any way and we do not detect any personally sensitive information.

NOTE! EuroskateShop collaborates with Trustpilot on customer reviews and therefore, customer information is exchanged solely for sending an invitation to judge your experience of the purchase experience and the products.

As registered with EuroskateShop.ie you are always entitled to object to the registration. You also have the right to understand what information is registered about you. These rights are in accordance with the Personal Data Act and inquiries in connection with this are addressed to EuroskateShop.ie by E-mail sales@euroskateshop.com

According to the law, your personal information must be kept safe and confidential. We store your personal information on high-security servers that are in controlled facilities and our security measures are continuously monitored to determine whether our user information is handled properly and with due regard to your rights as a user. However, we cannot guarantee 100 percent security for data transfers over the Internet. This means that there may be a risk that other unauthorized persons gain access to information when data is sent and stored electronically. You thus disclose your personal information at your sole discretion.

Personal data is deleted or anonymized continuously as the purpose for which they were collected is terminated.